Planning and Constructing Book & Paper Conservation Laboratories: A Guidebook. Eds. Jennifer Hain Teper and Eric Alstrom. Chicago: Association for Library Collections & Technical Services, American Library Association, 2012. vii, 230p. $67.95; $61 for members of ALA (ISBN 9780838986011). LC2011-053444

meet the needs of incoming international scholars, librarians worked closely with the university's Office of International Education and Development to stay informed about international recruitment, partnerships, and campus events related to global and cultural awareness. As a result, the library participates in a 2-day international student orientation event twice a year as well as universitywide diversity celebrations, International Education Week, and International Coffee Break. The next five chapters cover community connections that were created by reaching out to the multicultural community and partnering on opportunities such as the creation of a speaker series, poetry readings, and national book award presentations. Incorporating the popular literature of a culture, such as the foto-novelas, graphic novels, and manga, can be an important part of diverse cultures, providing a way to build community connections if they are part of library collections. Part IV applies technology offering free English classes, computer classes using native-speaking instructors, creating a " Welcome to the Library " DVD using subtitles and voiceovers in various languages , and creating bilingual versions of the library website. More outreach initiatives are highlighted in Part V, including designing family literacy workshops, working with various cultures to develop oral histories, and collaborating with health care professionals because research shows that libraries with a mission to provide consumer health information can play a pivotal role in helping users make informed healthcare decisions. Programming and events are described in Part VI with ideas for creating exhibits, themed events, author readings, cooking classes, and multicultural performances. There are suggestions for promotion of events by reaching out to local churches, multicultural businesses, apartment complexes, and nonprofits that serve non-English speakers. At the Charlotte Mecklenburg Library, they have created " English conversation clubs " that provide English language learners an opportunity to practice their speaking and listening skills. Reference services round out the last four chapters; Chapter 34 provides five points of general advice for working with people who have limited English proficiency over the phone, including the creation of a reference guide that includes common phrases in the languages the callers most often speak. Library Services for Multicultural Patrons provides an in-depth description of programs and opportunities for creating mul-ticultural connections that have proven to be successful in academic, public, and school library settings, which makes it an important book for staff in all types of libraries.—Marcy Simons, University of Notre Dame. This manual will be quite useful …